turn unboxing INto Your Competitive EdGE

Your customers open every delivery – make it a branded unboxing experience they won’t forget. With Penny Black, personalised inserts, handwritten-style notes, and VIP touches turn unboxing into a loyalty-building moment.

Penny Black personalised inserts

Loved by ecommerce brands putting customer experience first

Price and product won’t keep customers – experience will

Ecommerce is more competitive than ever, and rising acquisition costs make ecommerce customer retention essential. Winning brands create personalised post-purchase experiences that bring customers back.

Unboxing is a rare chance to reach 100% of your customers, yet most brands overlook it. Make it a personalised moment that builds customer loyalty.

How it works

1. Connect

Sync your ecommerce and CRM for personalised post-purchase inserts.

2. Personalise

Design on-brand, inserts that print automatically during fulfilment.

3. DeLiver

Inserts are added to orders during fulfilment making unboxing a retention-driving moment.

On-demand Personalisation

Real-time, data-driven messaging that increases engagement.

Seamless Fulfilment

Integrated into any workflow for automatic print and pack.

Stronger Customer Relationships

Make your orders feel premium and personal.

penny black in action

What our customers have to say

What top DTC brands love about Penny Black

“As a young D2C brand, enhancing our unboxing experience is a crucial growth opportunity for us. With Penny Black's platform, we're already seeing some brilliant results and delighting our customers. The integration with our 3PL was super simple, the personalisation process is intuitive, and with regular testing and iterating, Penny Black has helped us unlock tremendous value through this channel.”

Gyve Safavi - Founder and CEO of SURI
Gyve Safavi Founder and CEO of SURI

“We are super excited to have the Klaviyo integration as it will allow us to address and segment our customers more effectively. Being able to personalise post-purchase communication through tailored offers according to our Klaviyo segments will be a huge game changer in increasing our customers’ experience with us as we’ll be able to meet their individual needs.”

Leonie Breede - Growth Lead at Paul Valentine
Leonie Breede Growth Lead at PAUL VALENTINE

"Enhancing our unboxing experience is a key growth opportunity for us as a young D2C brand. With Penny Black's platform, we’re already seeing brilliant results and delighting our customers. The 3PL integration was seamless, the personalisation process intuitive, and with regular testing, Penny Black has helped us unlock tremendous value. We can’t wait to see how our partnership develops."

George Duffy - Marketing Lead at Bird & Blend
George Duffy Marketing Lead - Bird & Blend Tea Co.

Discover the platform

Get your copy of the Owning the Unboxing Moment ebook

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Get inspired by examples of unboxing campaigns 

Fill out the form below to unlock your personal copy of the ebook.

Get your copy of the Owning the Unboxing Moment ebook

Fill out the form below to unlock your personal copy of the ebook.

Get your copy of the Owning the Unboxing Moment ebook

Fill out the form below to unlock your personal copy of the ebook.

Get inspired by examples of unboxing campaigns 

Fill out the form below to unlock your personal copy of the ebook.

Owning the unboxing moment ebook

Get your copy of the Owning the Unboxing Moment ebook

Fill out the form below to unlock your personal copy of the ebook.