turn unboxing INto Your Competitive EdGE
Your customers open every delivery – make it a branded unboxing experience they won’t forget. With Penny Black, personalised inserts, handwritten-style notes, and VIP touches turn unboxing into a loyalty-building moment.
Loved by ecommerce brands putting customer experience first
Price and product won’t keep customers – experience will
Ecommerce is more competitive than ever, and rising acquisition costs make ecommerce customer retention essential. Winning brands create personalised post-purchase experiences that bring customers back.
Unboxing is a rare chance to reach 100% of your customers, yet most brands overlook it. Make it a personalised moment that builds customer loyalty.
How it works
1. Connect
Sync your ecommerce and CRM for personalised post-purchase inserts.
2. Personalise
Design on-brand, inserts that print automatically during fulfilment.
3. DeLiver
Inserts are added to orders during fulfilment making unboxing a retention-driving moment.
On-demand Personalisation
Real-time, data-driven messaging that increases engagement.
Seamless Fulfilment
Integrated into any workflow for automatic print and pack.
Stronger Customer Relationships
Make your orders feel premium and personal.
penny black in action
What our customers have to say
What top DTC brands love about Penny Black
“As a young D2C brand, enhancing our unboxing experience is a crucial growth opportunity for us. With Penny Black's platform, we're already seeing some brilliant results and delighting our customers. The integration with our 3PL was super simple, the personalisation process is intuitive, and with regular testing and iterating, Penny Black has helped us unlock tremendous value through this channel.”
“We are super excited to have the Klaviyo integration as it will allow us to address and segment our customers more effectively. Being able to personalise post-purchase communication through tailored offers according to our Klaviyo segments will be a huge game changer in increasing our customers’ experience with us as we’ll be able to meet their individual needs.”
"Enhancing our unboxing experience is a key growth opportunity for us as a young D2C brand. With Penny Black's platform, we’re already seeing brilliant results and delighting our customers. The 3PL integration was seamless, the personalisation process intuitive, and with regular testing, Penny Black has helped us unlock tremendous value. We can’t wait to see how our partnership develops."
